Cashero™

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Important: Cashero is an independent comparison service — not a lender, broker, or loan provider. We do not issue loans.
Contact Us

Let’s talk.

Have a question about comparing payday loans, need a privacy request, or spotted something we should fix? We read every message and aim to reply within one business day.

General support

Questions, feedback, or website issues.

support@cashero.ca →

Privacy requests

Data access, corrections, or deletion.

privacy@cashero.ca →

Response time

Typically within 1 business day.

Mon–Fri, Canadian hours

Send us a message

Fields marked * are required. Please avoid sharing sensitive financial information in this form.

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Your privacy matters. Please do not include banking details, card numbers, social insurance numbers, passwords, or other sensitive financial information in this form. If we need that kind of detail, we’ll reach out through a secure channel.
What happens next: Cashero will review your message and respond as soon as possible — usually within one business day during Canadian business hours.
Keep it safe: Users should not include sensitive banking or personal financial information in the message.

Message sent

Thanks for reaching out! We’ve received your message and will get back to you as soon as possible — typically within one business day.

In the meantime, feel free to explore our guides or the calculator.

We’re not a lender

Cashero is an independent Canadian comparison service. We don’t approve loans, issue funds, or handle lender applications. For loan-specific questions about an application or repayment, please contact your lender directly — they’ll have the account details we don’t.

What we can help with

We’re happy to help with:

  • Questions about comparing payday loans
  • Explaining provincial rules or fees
  • Feedback on our guides or calculator
  • Privacy requests and data corrections
  • Reporting incorrect information

Typical response times

  • General questions~ 1 business day
  • Privacy requests~ 2 business days
  • Website feedback~ 1 business day
  • Loan comparisons~ 1 business day
Important

Questions about an existing loan?

If you already have a payday loan and need help with repayment, missed payments, or account issues, please contact your lender directly — they have the authority to make changes to your agreement. If you’re struggling to repay and need impartial help, a Canadian non-profit credit counsellor can support you at no cost. Cashero cannot view, modify, or manage third-party loan accounts.

Cashero is not a direct lender. This contact form is for general questions and feedback only — not for loan applications, approvals, or account changes with a third-party lender.